Frequently Asked Questions |
Thank
you for taking your precious time in going through our Frequently
Asked Questions. If you have questions not answered by our
FAQ, please do not hesitate to contact us by e-mail. |
| How do I purchase VCD from veenaimovies.com? |
It is
easy to order from veenaimovies.com. In any page within veenaimovies.com,
if you found the titles of your interests, you could always
click the poster or title to view the movie detail. At the
detail page, you may review the description and all the features'
information provided, click on "Buy VCD" link when
you're satisfied. |
| These
will then direct you to our shopping cart if you have already
logged in or you need to login. |
|
| How do I Track my order? |
| You can track your from the link “Track Order
Status” in left menu. There are two options to track your orders. |
|
Give your order number
and press submit button |
|
By using date, you
can select between dates, today or all date to check your order
status. |
|
| How long would it take
to receive my order? |
|
We
normally ship your order within the same day we receive
your order (Orders placed after 11 AM will be shipped
on the following day). |
|
If the item is temporarily
out of stock, it will take from 2-4 working days (or longer)
before we can process the order for shipment. |
|
We will send a shipping
confirmation e-mail to you shortly after your order is dispatched. |
|
For delivery time, please
refer to our Shipping Policy. |
|
| Can I still make changes
to my order after I completed the checkout process? |
| No, once you have checked out, your order is considered
final and you can’t make any changes to it. |
| How do I search for
an item? |
1. Simple search |
|
Select any one, by Film,
Artist or released Year. |
|
Type the search key
word and press the arrow button to get the result. |
2. Advance search |
|
This search will
help you to find an item by Films, Genre, DVD, Artist,
Audio, Comedy, Songs, Drama/Serial, Karaoke, Devotional
Songs or Chartbuster/Colombia. |
|
With the above, you can
filter by Language |
|
You can filter by Language
(replace the existing text with this) You can find the
link in left menu and select the category you want to
search, enter the search key word and press the “Find”
button to get result.
|
|
| How do you pack my order? |
|
We emphasize on quality
packaging to protect the discs from being damaged during delivery. |
|
All ordered items will
be packaged in their original packaging / jewel case / keep
case. |
|
All items are later inserted
into hard cardboard boxes for extra protection. |
|
| Will there be delays
in receiving my orders? |
|
Sometimes your order may
be delayed if the items are out of stock. You will be notified
by e-mail. |
|
|
Delivery may also be delayed due to customs
clearance and other unforeseen circumstances beyond our control. |
|
| How do I know if my
order is backordered? |
|
High demand items and/or
obscure titles may not be available for immediate shipment. |
|
We will automatically
begin to search our alternate suppliers for new inventory. |
|
If your item is on backorder,
we will notify you via e-mail after 5 working days, with the
approximate turnaround time noted. |
|
| How to cancel my order? |
| No, once you have checked
out, your order is considered final and you can’t cancel your
order. |
| Can I return a purchased
product? |
| We don’t accept any returns. Once the order
is made it is final. |
| What to do if I received
a damaged VCD? |
The product
of Veenai or (remove) shipped through Skynet Courier. Upon
receiving the product you have open it in front of the delivery
person and confirm with him the status of the VCD. If damaged
you have to return the VDC at that time it self to the same
person who made the delivery. |
| Who do I contact for
billing inquiries? |
|
You can use ‘Track
Order Status’ link in the left menu to see all you order
details and statuses. |
|
Please contact us by e-mail.
Please provide along your e-mail the following information:
 1. Your
order number.
2. Your
name.
3. Your
issues. |
|
| What is Chartbuster? |
Chartbuster is one of the VCD sellers in Malaysia
and Veenaimovies.com has agreements to sell their Items. |
| What is Colombia? |
Colombia is one of the VCD sellers in Malaysia
and Veenaimovies.com has agreements to sell their Items. |
| How do I register in
veenaimovies.com? |
You can
use the link “New User Sign Up” in the left menu
to register. It will require you to enter details like Email
address, password, billing Address and etc. Email Id is you
User Id for veenaimovies.com. |
| How do I change my password? |
You can change your password
from the link “Change
password” in left menu. |
| What is Forgot Password? |
If you forgot you password,
you can click the link “Forgot
Password”. It will mail your password to your Email. |
| What type of payment
methods you accept? |
| We accept the following credit cards: |
 Visa
Master |
WE STRICTLY DO NOT
RECEIVE ANY CASH FROM OUR CLIENTS. |
| Cheque or DD |
For any cheque or DD from countries other than
Malaysia please add RM 16 to the total to the processing charge. |
| Commencement of work will only begin after the
payment/cheque is cleared. |
| Payment can also be made at RHB Bank to the following
account:- |
| Account Name |
PRISM VISION NETWORKS CORPORATION
SDN. BHD |
| Account Number |
2
- 14071 - 00096308 |
| Account Type |
Company Account |
|
After you bank in you should
either FAX the bank slip to 03 90592700 or SCAN the slip and email
it to us at finance@veenaimovies.com .
Please mention the online order ID on the reverse of the Cheques
or DD |
| Sample : - |
|
| How far is my credit
card transaction Secure? |
Our payment gateway is through Citibank. They are one of the pioneers in financial
gateway and your card transaction takes place in very strict security layer
with a strong 128 bit encrypted SSL. |
| Do you offer volume
purchase discounts? |
No, we
don’t provide volume purchase discounts. The price we
give out the products is the lowest in market and this site
is for home users and not for business purpose |
| Is
my order applicable for customs duties & taxes? |
You may
be subject to import duties and taxes, which are levied once
a shipment reaches your country. Veenaimovies.com do not calculate
or charge customers for local duties or taxes, as we have
no control over these charges and cannot predict what they
might be. Customers are responsible for paying any taxes,
duties, or customs fee charged by local government. As customs
policies vary widely from country to country, please check
with your local customs office for more information |
